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| Tags: 1000, deposit, service, verizon, wireless, wow |
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I went to the store last friday to get an all new contract. *Family share
1200* with 3 lines and 3 new phones. WELL! MY GOD! $3000 deposit required for new activation. that is $1000 on each of 3 lines. WOW! The sales rep wasn't too helpful. He offered run my credit again. One inquiry in my file is enough, thank you. So I sent VZW this email when I got home: I was just at your "Somewhere in M.A." store to buy new service and phones. I was told I would need a $1000 deposit per line! WoW! I want to know why? I could do a $200 deposit but $3000! WoW! It would be cheaper to pay a whole year of service ahead of time and full price of phones but the sales rep said I would still need to make the deposit. What gives? Old lurker ---------------------------------------------------- I recieved this response Sunday: Dear Old lurker, Thank you for contacting Verizon Wireless through our website. We apologize for the delay in responding to your inquiry. Thank you for contacting us regarding our security deposit policy. Verizon Wireless checks the credit of all potential customers. We believe the deposit we requested is fair and reasonable, considering the expenditures and risks incurred in the wireless industry with new accounts. Your application was processed by an automated system that reviews credit information provided by consumer credit bureaus. The information we received in processing your application unfortunately did not enable us to approve your request for service without a security deposit. The credit bureau played no part in our decision to request a security deposit, other than providing us with credit information. Under the Fair Credit Reporting Act, you have the right to know the information provided to us. It can be obtained by contacting our Credit Orders and Operations Department at 800-382-7116. Please remember, as part of our Worry Free Guarantee you will enjoy the largest, most reliable nationwide wireless network. Feel free to contact us again through www.VerizonWireless.com if you have any further questions. Sincerely, Teresa Verizon Wireless Customer Service ----------------------------------------------- So I sent this email monday: Thank you for sending me this information. I called your Credit Orders and Operations Department at 800-382-7116 and was told there is a single negative trade line in my Trans Union file. I am aware of it but have not been able to get it updated properly these past few years. Onestly I haven't put the time into it. As I am sure you know maintaining ones credit file can be a time consuming exercise. Regardless, my fico score should be high enough to obtain a contract though VZW. Is there some compromise we can come to on the deposit? I could go as high as $200 per line. You see I realy do want VZW service in preference to another carrier. however I just can't see putting down $1000 deposit per line despite the how much I prefer VZW. Your effort is greatly appreciated. Please don't feel rushed. Old lurker --------------------------------------------- And recieved this response yesterday: Dear Old lurker, Thank you for contacting Verizon Wireless through our website. Your questions require a more detailed analysis than the e-mail format will allow. We would like to extend you the opportunity to contact a Verizon Wireless representative to discuss your inquiry over the phone. Please contact our Verizon Wireless Customer Service Department by calling 800-922-0204. As a quick reminder, you can dial #646 and send for minutes used, and #225 and send for your balance. Both calls are airtime free! Please remember, as part of our Worry Free Guarantee if you ever have a problem, it becomes our problem the first time you contact us. Feel free to contact us again through www.VerizonWireless.com if you have any further questions. Sincerely, Kelley Verizon Wireless Customer Service -------------------------------------------- So I just called the Customer Service Department. Well, after going though the "I'll transfer you" merri-go-round I ended up back in the Credit Orders and Operations Department. So I ask again if I can get the deposit reduced.? Wait.- put on hold.- Wait. - Talk to manager. - Wait. - He comes back and says "there is nothing we can do" it is $1000 depost per line, $3000 deposit total. I offered to pay the full price for the phones and a whole year of service up front. "there is nothing we can do". So I Thanked him for his time and told him to have a nice day. sheeeesh! credit should have NOTHING to do with wireless. reasonable??? risks?? |
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So, what is the detail of the negitive entry on your file? Date,
~amount, type of account, status (open, write off, collections), etc. And what is your ~FICO score? Without this info. it is hard to know if they are giving you the shaft or giving you a break. -D "Breezy \( for Old lurker \)" <suziq4you2@yahoo.com> wrote in message news:<KCDhc.184820$JO3.105005@attbi_s04>... > I went to the store last friday to get an all new contract. *Family share > 1200* with 3 lines and 3 new phones. > > WELL! MY GOD! $3000 deposit required for new activation. that is $1000 on > each of 3 lines. WOW! > The sales rep wasn't too helpful. He offered run my credit again. One > inquiry in my file is enough, thank you. > > So I sent VZW this email when I got home: > > I was just at your "Somewhere in M.A." store to buy new > service and phones. I was told I would need a $1000 deposit per line! > WoW! I want to know why? I could do a $200 deposit but $3000! WoW! It > would be cheaper to pay a whole year of service ahead of time and full > price of phones but the sales rep said I would still need to make the > deposit. What gives? > > Old lurker > > ---------------------------------------------------- > > I recieved this response Sunday: > > Dear Old lurker, > > Thank you for contacting Verizon Wireless through our website. We apologize > for > the delay in responding to your inquiry. > > Thank you for contacting us regarding our security deposit policy. > > Verizon Wireless checks the credit of all potential customers. We believe > the > deposit we requested is fair and reasonable, considering the expenditures > and > risks incurred in the wireless industry with new accounts. Your application > was > processed by an automated system that reviews credit information provided by > consumer credit bureaus. The information we received in processing your > application unfortunately did not enable us to approve your request for > service > without a security deposit. > > The credit bureau played no part in our decision to request a security > deposit, > other than providing us with credit information. Under the Fair Credit > Reporting Act, you have the right to know the information provided to us. > It > can be obtained by contacting our Credit Orders and Operations Department at > 800-382-7116. > > Please remember, as part of our Worry Free Guarantee you will enjoy the > largest, > most reliable nationwide wireless network. Feel free to contact us again > through www.VerizonWireless.com if you have any further questions. > > Sincerely, > > Teresa > Verizon Wireless > Customer Service > > > ----------------------------------------------- > > So I sent this email monday: > > Thank you for sending me this information. > > I called your Credit Orders and Operations Department at 800-382-7116 and > was told there is a single negative trade line in my Trans Union file. I am > aware of it but have not been able to get it updated properly these past few > years. Onestly I haven't put the time into it. As I am sure you know > maintaining ones credit file can be a time consuming exercise. > > Regardless, my fico score should be high enough to obtain a contract though > VZW. Is there some compromise we can come to on the deposit? I could go as > high as $200 per line. You see I realy do want VZW service in preference to > another carrier. however I just can't see putting down $1000 deposit per > line despite the how much I prefer VZW. > > Your effort is greatly appreciated. Please don't feel rushed. > > Old lurker > > --------------------------------------------- > > And recieved this response yesterday: > > Dear Old lurker, > > Thank you for contacting Verizon Wireless through our website. > > Your questions require a more detailed analysis than the e-mail format will > allow. > > We would like to extend you the opportunity to contact a Verizon Wireless > representative to discuss your inquiry over the phone. > > Please contact our Verizon Wireless Customer Service Department by calling > 800-922-0204. > > As a quick reminder, you can dial #646 and send for minutes used, and #225 > and > send for your balance. Both calls are airtime free! > > Please remember, as part of our Worry Free Guarantee if you ever have a > problem, > it becomes our problem the first time you contact us. Feel free to contact > us > again through www.VerizonWireless.com if you have any further questions. > > Sincerely, > > Kelley > Verizon Wireless > Customer Service > > -------------------------------------------- > > So I just called the Customer Service Department. > > Well, after going though the "I'll transfer you" merri-go-round I ended up > back in the Credit Orders and Operations Department. > > So I ask again if I can get the deposit reduced.? Wait.- put on hold.- > Wait. - Talk to manager. - Wait. - He comes back and says "there is nothing > we can do" it is $1000 depost per line, $3000 deposit total. I offered to > pay the full price for the phones and a whole year of service up front. > "there is nothing we can do". > > So I Thanked him for his time and told him to have a nice day. > > sheeeesh! credit should have NOTHING to do with wireless. reasonable??? > risks?? |
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"dep_blueman" <dep_blueman@yahoo.com> wrote in message news:aa297123.0404220608.6cf27bc6@posting.google.c om... > So, what is the detail of the negitive entry on your file? Date, > ~amount, type of account, status (open, write off, collections), etc. > And what is your ~FICO score? > > Without this info. it is hard to know if they are giving you the shaft > or giving you a break. > > -D I am wonderimg if they "upped the bar" so to speak in there credit requierments recently? I have one credit card charge off from 3 years ago on my credit file they pulled. but my score is in the 650+ range. I need to get a new copy of my file to be sure though. Old lurker |
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While each firm has its own scale for how it treats FICO scores I was
able to find a general table that outlines the perceived risk: ~ Excellent: Over 750 ~ Very Good: 720 or more ~ Acceptable: 660 to 770 ~ Uncertain: 620 to 660 ~ Risky: less than 620 If you scored below 660 and have a recent write-off on your account it is not to much of a leap to see them asking for an amount that will, more or less, remove most of the risk to them. e.g. if you rack up a huge amount of air time charges over a couple of months then don't pay (and keep the phone) then the $1000 more or less covers them; at least their cost. They figure that phone is worth $200-$300 in subs and a bill of $500+ is not impossible in a short amount of time then add in the cost of collections, etc. $1000 goes fast. It is too bad, however, that firms can't sit down with a customer and look them in the eye and make a human judgment about the credit risk they pose rather than just looking at the credit scores. All that said, the fact is that 35% of your FICO score is based on your payment history so a write-off is really going to hurt. I would keep at all 3 credit reporting firms to get that off your record. Open a dispute (again if needed) with all 3 and continue to contact the company that reported you. File a complaint if needed. In general, make it more costly for them to not fix your file than to take the time and fix it. Finally, you are also going to be paying a good deal more for ALL types of consumer loans; home, car, CC, etc. with a score in the 650 range. For example, the national average for a new car loan for 60 months with a score of 650 is 10.62%. With a score of 720 it is 4.73%! -D "Breezy \( for Old lurker \)" <suziq4you2@yahoo.com> wrote in message news:<yrThc.3601$cF6.174079@attbi_s04>... > "dep_blueman" <dep_blueman@yahoo.com> wrote in message > news:aa297123.0404220608.6cf27bc6@posting.google.c om... > > So, what is the detail of the negitive entry on your file? Date, > > ~amount, type of account, status (open, write off, collections), etc. > > And what is your ~FICO score? > > > > Without this info. it is hard to know if they are giving you the shaft > > or giving you a break. > > > > -D > > I am wonderimg if they "upped the bar" so to speak in there credit > requierments recently? > I have one credit card charge off from 3 years ago on my credit file they > pulled. but my score is in the 650+ range. I need to get a new copy of my > file to be sure though. > > Old lurker |
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On Wed, 21 Apr 2004 23:39:22 GMT, "Breezy \( for Old lurker \)"
<suziq4you2@yahoo.com> wrote: >I went to the store last friday to get an all new contract. *Family share >1200* with 3 lines and 3 new phones. > >WELL! MY GOD! $3000 deposit required for new activation. that is $1000 on >each of 3 lines. WOW! >The sales rep wasn't too helpful. He offered run my credit again. One >inquiry in my file is enough, thank you. What's the big deal about him putting another inquiry there? You, obviously, have horrible credit anyway so this can't possibly hurt it. >So I sent VZW this email when I got home: > >I was just at your "Somewhere in M.A." store to buy new >service and phones. I was told I would need a $1000 deposit per line! >WoW! I want to know why? I could do a $200 deposit but $3000! WoW! It >would be cheaper to pay a whole year of service ahead of time and full >price of phones but the sales rep said I would still need to make the >deposit. What gives? > >Old lurker > >---------------------------------------------------- > >I recieved this response Sunday: > >Dear Old lurker, > >Thank you for contacting Verizon Wireless through our website. We apologize >for >the delay in responding to your inquiry. > >Thank you for contacting us regarding our security deposit policy. > >Verizon Wireless checks the credit of all potential customers. We believe >the >deposit we requested is fair and reasonable, considering the expenditures >and >risks incurred in the wireless industry with new accounts. Your application >was >processed by an automated system that reviews credit information provided by >consumer credit bureaus. The information we received in processing your >application unfortunately did not enable us to approve your request for >service >without a security deposit. > >The credit bureau played no part in our decision to request a security >deposit, >other than providing us with credit information. Under the Fair Credit >Reporting Act, you have the right to know the information provided to us. >It >can be obtained by contacting our Credit Orders and Operations Department at >800-382-7116. > >Please remember, as part of our Worry Free Guarantee you will enjoy the >largest, >most reliable nationwide wireless network. Feel free to contact us again >through www.VerizonWireless.com if you have any further questions. > >Sincerely, > >Teresa >Verizon Wireless >Customer Service > > >----------------------------------------------- > >So I sent this email monday: > >Thank you for sending me this information. > >I called your Credit Orders and Operations Department at 800-382-7116 and >was told there is a single negative trade line in my Trans Union file. I am >aware of it but have not been able to get it updated properly these past few >years. Onestly I haven't put the time into it. As I am sure you know >maintaining ones credit file can be a time consuming exercise. > >Regardless, my fico score should be high enough to obtain a contract though >VZW. Is there some compromise we can come to on the deposit? I could go as >high as $200 per line. You see I realy do want VZW service in preference to >another carrier. however I just can't see putting down $1000 deposit per >line despite the how much I prefer VZW. > >Your effort is greatly appreciated. Please don't feel rushed. > >Old lurker > >--------------------------------------------- > >And recieved this response yesterday: > >Dear Old lurker, > >Thank you for contacting Verizon Wireless through our website. > >Your questions require a more detailed analysis than the e-mail format will >allow. > >We would like to extend you the opportunity to contact a Verizon Wireless >representative to discuss your inquiry over the phone. > >Please contact our Verizon Wireless Customer Service Department by calling >800-922-0204. > >As a quick reminder, you can dial #646 and send for minutes used, and #225 >and >send for your balance. Both calls are airtime free! > >Please remember, as part of our Worry Free Guarantee if you ever have a >problem, >it becomes our problem the first time you contact us. Feel free to contact >us >again through www.VerizonWireless.com if you have any further questions. > >Sincerely, > >Kelley >Verizon Wireless >Customer Service > >-------------------------------------------- > >So I just called the Customer Service Department. > >Well, after going though the "I'll transfer you" merri-go-round I ended up >back in the Credit Orders and Operations Department. > >So I ask again if I can get the deposit reduced.? Wait.- put on hold.- >Wait. - Talk to manager. - Wait. - He comes back and says "there is nothing >we can do" it is $1000 depost per line, $3000 deposit total. I offered to >pay the full price for the phones and a whole year of service up front. >"there is nothing we can do". > >So I Thanked him for his time and told him to have a nice day. > > sheeeesh! credit should have NOTHING to do with wireless. reasonable??? >risks?? > |
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