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05-19-2007, 08:03 AM
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Re: tell me this
you can get a upgrade from a t-mobile corp store!
Paul Murray wrote: > That's probably all they are interested at this time. More customers. > They are trying to attain "critical mass" > > > > Cyrus Afzali wrote: > >> On Fri, 20 Jun 2003 01:35:21 GMT, "Carl." <KronkKronk@hotmail.com> >> wrote: >> >> >>> "Cyrus Afzali" <pnsmnyv@lnubb.pbz> wrote in message >>> news:02i4fvgnrmvibl3dn55b72mhv3m8s2d458@4ax.com... >>> >>>> When you have a network of stores like T-Mobile and most all carriers >>>> have, what's the purpose in making you go through the centralized >>>> customer service infrastructure for things like phone upgrades? >>>> >>>> It would seem to me it would be in their best interest to find more >>>> ways to utilize what is a costly system just for signing up new >>>> customers. No wonder customer acquisition costs are so high. >>> >>> >>> How would doing upgrades in stores reduce acquisition costs? >> >> >> >> I wasn't saying that. What I'm saying is it's ludicrous IMO to not be >> able to do more in the stores. If they were, then that cost would >> generate multiple revenue streams. As it is now, they're spending all >> that money to get new customers. > > 
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