Having worked in the finance department of a large player in the mobile
business I can confirm what you probably already know - some companies will
use any device to avoid paying out cashbacks.

Make sure you know who is financing the offer - look at the small print. It
can be the retailer or the service provider.

I'm currently in dispute with T Mobile over a £100 Cashback, payable in two
£50 stages. First they claimed that it was the retailer's responsibility,
now they are claiming that they never received the forms.

I would advise all claimants to pay a little extra and send cashback
applications by Recorded Delivery, otherwise forget it.

But give them a hard time anyway!

I've written to the Consumers Association about it.

David

"ferg" <submitsite99nospam@hotmail.com> wrote in message
news:aQzMa.45013$9C6.2181490@wards.force9.net...
>
> "> Is this a reliable company? This offer listed below seems to be a bit
> > of a bargain.
> >
> > http://www.fwdcellular.com/en-gb/dept_27.html#item_104
> >
> >
> > Who pays out the cheque - fwdcellular or T-mobile? Would you trust
> > them to deliver?
>
> read the small print t&c £35+ VAT disconnection fee if you return phone
> within 14 days!
> cowboys,stay well clear
>
> ferg
>
> "GOODS RETURNED FOR REFUND UNDER THE 14 DAY MONEY BACK SCHEME MUST BE IN
'AS
> NEW' CONDITION & IDEALLY UNUSED. FORWARD CELLULAR LTD WILL CHARGE FOR ANY
> MISSING ITEMS, IMPERFECTIONS OR REPAIRS AS NEEDED OR MAY DECLINE A REFUND
> SHOULD GOODS BE DAMAGED. ANY DELIVERY FEE CHARGED WILL NOT BE REFUNDED.
YOU
> WILL BE CHARGED £35 + VAT FOR THE DEACTIVATION OF YOUR SIM CARD "
>
>

"David" <news@abwhitly.demon.co.uk> wrote:

>Having worked in the finance department of a large player in the mobile
>business I can confirm what you probably already know - some companies will
>use any device to avoid paying out cashbacks.
>
>Make sure you know who is financing the offer - look at the small print. It
>can be the retailer or the service provider.
>
>I'm currently in dispute with T Mobile over a £100 Cashback, payable in two
>£50 stages. First they claimed that it was the retailer's responsibility,
>now they are claiming that they never received the forms.
>
>I would advise all claimants to pay a little extra and send cashback
>applications by Recorded Delivery, otherwise forget it.
>
>But give them a hard time anyway!
>
>I've written to the Consumers Association about it.

This is not music to my ears. I just bought a T68i from Carphone
Warehouse Online, and it came with a 6 month cashback offer. Actually
the offer ran out on 1st July and I ordered 2 hours into the next day
- but I called the following day and the spokesperson said yes, due to
the "variation tariff" I am entitled to the offer and that it was
recorded on my account with CPW. That's fine, until it comes to payout
and I havn't got any proof - no paperwork or anything indicating my
entitlement. So I called back and asked for written confirmation. I
was passed from department to department for 20 minutes until I
eventually got back to the person I originally spoke to, and since I
was not taking no for an answer - she agreed to type up the
confirmation, and sure enough it arrived today. "I am happy to inform
you, since speaking to a sales rep on the above date that confirmed
that you are still entitled to the six months line rental due to the
variation tariff which you chose". I'm still a little sceptical as I
haven't received a redemption form (they said the cheque is sent out
automatically) but with the letter I hope that should they not pay
out, it is evidence enough to take them to small claims. What do you
think?