Hi,
Broadband enabled today but I cant get a connection with my 3com
officeconnect router.
I can connect however with a USB modem so my account is active.

Connecting to the router by any computer on the network is fine using it's
IP address.
I have double checked the user and pass are OK, the country selection is OK
all seems well with the other settings PPPoE,0,38 etc but the 'connect' led
won't illuminate, the 'sync' led is on permanently.

Any input on where to start looking for a solution to this?
I have the same model of router at home and that connected without a hitch.

TIA
Rick

PS The following is in the log file if it helps....

2005.05.03 16:09:03 PPPoE stop
2005.05.03 16:09:01 PPPoE1 start PPP
2005.05.03 16:09:01 PPPoE receive PADS
2005.05.03 16:09:01 PPPoE send PADR
2005.05.03 16:09:01 PPPoE receive PADO
2005.05.03 16:09:01 PPPoE send PADI
2005.05.03 16:09:01 Dial On Demand(PPPoE1)
2005.05.03 16:08:59 PPPoE stop
2005.05.03 16:08:55 PPPoE1 start PPP
2005.05.03 16:08:55 PPPoE receive PADS
2005.05.03 16:08:55 PPPoE send PADR
2005.05.03 16:08:55 PPPoE receive PADO
2005.05.03 16:08:55 PPPoE send PADI
2005.05.03 16:08:55 Dial On Demand(PPPoE1)

"R D S" <rds@members.v21.co.uk> wrote in
news:3dpj2gF6tbqs0U1@individual.net:

> Connecting to the router by any computer on the network is fine using
> it's IP address.
> I have double checked the user and pass are OK, the country selection
> is OK all seems well with the other settings PPPoE,0,38 etc but the
> 'connect' led won't illuminate, the 'sync' led is on permanently.

Shouldn't it be PPPoA in the UK? I know some exchanges have PPPoE, but
it's generally PPPoA here.

--
Phil
http://www.philipchung.co.uk/

"Phil" <pylchung@hotmail.com> wrote in message
news:Xns964BA697C80ACpelhamnet@127.0.0.1...
> "R D S" <rds@members.v21.co.uk> wrote in
> news:3dpj2gF6tbqs0U1@individual.net:
>
> > Connecting to the router by any computer on the network is fine using
> > it's IP address.
> > I have double checked the user and pass are OK, the country selection
> > is OK all seems well with the other settings PPPoE,0,38 etc but the
> > 'connect' led won't illuminate, the 'sync' led is on permanently.
>
> Shouldn't it be PPPoA in the UK? I know some exchanges have PPPoE, but
> it's generally PPPoA here.
>
> --
> Phil
> http://www.philipchung.co.uk/

Thanks thats done it.
The one I have at home (different provider however) is PPPoe i'm sure. I
phoned tech support for this ISP earlier today and detailed all my settings
and he confirmed them as OK.

Cheers,
Rick

In uk.telecom.broadband, R D S wrote:

>all seems well with the other settings PPPoE,0,38

Who is your ISP?


--
Nigel M

"Time may be a great healer,
but he's a lousy beautician"

"R D S" <rds@members.v21.co.uk> wrote in message
news:3dpk70F6rrmqiU1@individual.net...
>
> "Phil" <pylchung@hotmail.com> wrote in message
> news:Xns964BA697C80ACpelhamnet@127.0.0.1...
> > "R D S" <rds@members.v21.co.uk> wrote in
> > news:3dpj2gF6tbqs0U1@individual.net:
> >
> > > Connecting to the router by any computer on the network is fine using
> > > it's IP address.
> > > I have double checked the user and pass are OK, the country selection
> > > is OK all seems well with the other settings PPPoE,0,38 etc but the
> > > 'connect' led won't illuminate, the 'sync' led is on permanently.
> >
> > Shouldn't it be PPPoA in the UK? I know some exchanges have PPPoE, but
> > it's generally PPPoA here.

PPPoE should work as long as you choose LLC encapsulation rather than VC\MUX
(that's what the 3Com tech support guy told me and it works).

Keep an eye on the log and check for any random disconnects\reconnects
whilst in use. I'm seeing some of those which I didn't with the old USB
modem.

> >
> > --
> > Phil
> > http://www.philipchung.co.uk/
>
> Thanks thats done it.
> The one I have at home (different provider however) is PPPoe i'm sure. I
> phoned tech support for this ISP earlier today and detailed all my
settings
> and he confirmed them as OK.
>
> Cheers,
> Rick
>
>

In uk.telecom.broadband, Dave wrote:

>PPPoE should work as long as you choose LLC encapsulation rather than VC\MUX
>(that's what the 3Com tech support guy told me and it works).

Is there any advantage in doing so?


--
Nigel M

"Time may be a great healer,
but he's a lousy beautician"

"Dave" <Dav123456@willnotwork.com> wrote in message
news:d587nu$pd1$1@newsfeed.th.ifl.net...
>
> "R D S" <rds@members.v21.co.uk> wrote in message
> news:3dpk70F6rrmqiU1@individual.net...
> >
> > "Phil" <pylchung@hotmail.com> wrote in message
> > news:Xns964BA697C80ACpelhamnet@127.0.0.1...
> > > "R D S" <rds@members.v21.co.uk> wrote in
> > > news:3dpj2gF6tbqs0U1@individual.net:
> > >
> > > > Connecting to the router by any computer on the network is fine
using
> > > > it's IP address.
> > > > I have double checked the user and pass are OK, the country
selection
> > > > is OK all seems well with the other settings PPPoE,0,38 etc but the
> > > > 'connect' led won't illuminate, the 'sync' led is on permanently.
> > >
> > > Shouldn't it be PPPoA in the UK? I know some exchanges have PPPoE,
but
> > > it's generally PPPoA here.
>
> PPPoE should work as long as you choose LLC encapsulation rather than
VC\MUX
> (that's what the 3Com tech support guy told me and it works).
>
My connection to V21 at home is after checking PPPoE with VC\MUX.
I guess it just depends who you connect with.

The router at work seems fine at PPPoA with VC\MUX, I just wish the tech guy
I phoned this morning had said something then I wouldn't have spend all
afternoon pissing about.

Rick

Rick

In uk.telecom.broadband, R D S wrote:

>I just wish the tech guy
>I phoned this morning had said something

Pay peanuts, employ monkeys.


--
Nigel M

"Time may be a great healer,
but he's a lousy beautician"

On Tue, 03 May 2005 19:17:39 +0100, Nigel M <reply@thegroup.com>
wrote:

>Pay peanuts, employ monkeys.

there seems to be little correlation, "run a call centre, employ
battery chickens" may be more accurate.

Phil
Tiscali - dialup speeds at Broadband prices :-)

--